Warranty

At Inflight Bike Systems and Funiture Components Ltd, our customers’ satisfaction is paramount. If you have any concerns about your product please contact us anytime at info@inflightbikesystems.co.nz or by phone during office hours 09 622 2649.

 

INFLIGHT BIKE SYSTEMS – LIMITED WARRANTY

INFLIGHT BIKE SYSTEMS warrants your product to be free from defects in material and workmanship for a 1 Year period from the original date of purchase.  If you discover a defect in a product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible, replace the item.

EXCLUSIONS

This warranty covers defects in manufacturing while using the product as recommended by the manufacturer.  The warranty does not cover loss or theft, nor does coverage extend to misuse, abuse, unauthorized modification, improper storage conditions or handling, or acts of God.  The warranty does not cover parts that are subject to normal wear and tear conditions such as:

  1. Loss, breakage, or abrasion of elasticized cords and fittings
  2. Any consequential deterioration of product through corrosion such as rust via any impact or abrasion
  3. Tearing or ripping of pads or protectors that are purposed to protect the items to be carried
  4. Loss of stickers or branding labels
  5. Loss of fixing screws or other accessories
  6. Seizing or damage to moving parts and mechanisms through improper maintenance practice
  7. Colour fade or weather deterioration
  8. Breakage through overloading

Inflight Bike Systems cannot take responsibility for damage through fitting the rack, weak tow-bars or tow-bar plates that do not allow full contact of the rack directly to the tow-bar plate.

By installing or using the product, the user accepts all terms described herein.

REQUIREMENTS

Return shipping costs to be paid by the Purchaser.  The cost of shipping to the manufacturer, or authorized repair centre or payment of any customs clearance fees or duties are the responsibility of the user.

HOW TO OBTAIN SERVICE UNDER THIS WARRANTY

Contact us via the dealer the product was purchased from or via e-mail enquiry to info@nflightbikesystems.com

 

IMPORTANT

Our Chro-Moly racks are certified for a maximum load of 80kg. However, as specified in our product descriptions electric bikes are heavy! Some weigh as much as 27kg each. Please check the weight of your electric bikes. We strongly advise limiting your load to 3 electric bikes when using our 4-bike rack, to ensure the total weight is under the 80kg limit. Exceeding the 80kg limit will void your warranty.

Wherever practical it is recommended that all Cro-Moly Bike Racks are used in conjunction with a Support Strap.  However, vehicle design, vehicle foils & fins may prevent the fitting of a Support Strap to your vehicle.  Where possible the use of a Support Strap when the bike rack is in use will assist in preventing damage to the rack when fully loaded.

FITTING OF THE SUPPORT STRAP

The intention is to minimize forward and backward movement of the bike rack when it is loaded with bikes. Considerable weight loadings are produced, particularly when the rack is fully loaded, that can bend the main steel post on undulating road surfaces. For this reason using tow-ball mounted bike racks in off-road situations is not recommended. The Support Strap will assist in minimizing potential damage under normal driving conditions.

Locate the plastic coated hook into a suitable recess to the rear of your vehicle making sure to avoid the black webbing making contact with airflow spoilers, aerials and similar projections.  The hook is plastic coated to minimize damage to paintwork during use.  Care should be taken when fitting the hook.

Usually, there is space between the bodywork of the vehicle and rear door or boot to accept the hook.  Do not place the hook in direct contact with quarter-glass windows or rear glass windows.  Locate the hook as high as practical and in as direct a line a possible with our bike rack.

Loop the black webbing around the main steel post so that it completely encircles the post fully once as high as practical and then thread the black webbing into the buckle in such a way that it is pulled tight but not so over tight that the rack is distorted.

On a long journey, it is recommended that the bike rack and bikes be inspected after the first few kilometres of travel with the tow-ball pins and Support Strap tightened if necessary for safety.